Check our frequently asked questions first.
About our e-scooters
Q #1: Do I need a driver’s license to rent an e-scooter?
Answer: Yes, a valid car, motorcycle, or moped driver’s license is required to rent and operate our e-scooters.
Q #2: What is the minimum age for renting an e-scooter?
Answer: Riders must be at least 18 years old and present a valid ID or passport.
Q #3: How far can the e-scooter travel on a full battery?
Answer: Our e-scooters can travel approximately 80–120 km on a full charge, depending on riding conditions, terrain, and usage.
Q #4: Are helmets included?
Answer: No, helmets are available for rent at an additional charge.
Q #5: Can two people ride on one e-scooter?
Answer: Yes, our e-scooters are suitable for two riders, making them perfect for exploring Crete together.
About our e-bikes
Q #1: Do I need a driver’s license to ride an e-bike?
Answer: No, a driver’s license is not required for our electric bicycles.
Q #2: What is the range of the e-bikes?
Answer: Our e-bikes can typically travel between 60 and 120 km, depending on the assistance level, terrain, and rider weight.
Q #3: Are the e-bikes suitable for hills?
Answer: Yes, our e-bikes are ideal for exploring Crete’s hills and scenic routes with ease.
Q #4: Are helmets included?
Answer: No, helmets are available for rent at an additional charge.
Q #5: Can I rent an e-bike for multiple days?
Answer: Yes, we offer daily, weekly, and long-term rental options.
Problems?
Q #1: What should I do if I have a breakdown?
Answer: Contact our support team immediately. We will assist you as quickly as possible and arrange support if needed.
Q #2: What happens if the battery runs low?
Answer: Contact us and we will advise you on the nearest charging point or provide assistance where possible.
Q #3: What if I have an accident?
Answer: Ensure everyone is safe first, contact emergency services if necessary, and then inform our team as soon as possible.
Q #4: What if the vehicle is damaged during my rental?
Answer: Please notify us immediately. Any damage will be assessed according to the rental agreement and applicable terms.
Q #5: Is assistance available throughout Crete?
Answer: Yes, we provide support throughout the main tourist areas of Crete.
Cancel
Q #1: Can I cancel my booking?
Answer: Yes, bookings can be cancelled free of charge up to 48 hours before the rental start time.
Q #2: Will I receive a full refund?
Answer: Full refunds are available for cancellations made within the free cancellation period.
Q #3: What happens if I cancel less than 48 hours before my rental?
Answer: Late cancellations may be subject to a cancellation fee according to our booking policy.
Q #4: Can I change my booking date?
Answer: Yes, subject to availability, we can reschedule your booking.
Q #5: What happens if bad weather affects my rental?
Answer: We will work with you to reschedule your booking or discuss suitable alternatives.
Do you still have questions? Contact us!
Check our frequently asked questions first.
About our e-scooters
Q #1: Do I need a driver’s license to rent an e-scooter?
Answer: Yes, a valid car, motorcycle, or moped driver’s license is required to rent and operate our e-scooters.
Q #2: What is the minimum age for renting an e-scooter?
Answer: Riders must be at least 18 years old and present a valid ID or passport.
Q #3: How far can the e-scooter travel on a full battery?
Answer: Our e-scooters can travel approximately 80–120 km on a full charge, depending on riding conditions, terrain, and usage.
Q #4: Are helmets included?
Answer: No, helmets are available for rent at an additional charge.
Q #5: Can two people ride on one e-scooter?
Answer: Yes, our e-scooters are suitable for two riders, making them perfect for exploring Crete together.
About our e-bikes
Q #1: Do I need a driver’s license to ride an e-bike?
Answer: No, a driver’s license is not required for our electric bicycles.
Q #2: What is the range of the e-bikes?
Answer: Our e-bikes can typically travel between 60 and 120 km, depending on the assistance level, terrain, and rider weight.
Q #3: Are the e-bikes suitable for hills?
Answer: Yes, our e-bikes are ideal for exploring Crete’s hills and scenic routes with ease.
Q #4: Are helmets included?
Answer: No, helmets are available for rent at an additional charge.
Q #5: Can I rent an e-bike for multiple days?
Answer: Yes, we offer daily, weekly, and long-term rental options.
Problems?
Q #1: What should I do if I have a breakdown?
Answer: Contact our support team immediately. We will assist you as quickly as possible and arrange support if needed.
Q #2: What happens if the battery runs low?
Answer: Contact us and we will advise you on the nearest charging point or provide assistance where possible.
Q #3: What if I have an accident?
Answer: Ensure everyone is safe first, contact emergency services if necessary, and then inform our team as soon as possible.
Q #4: What if the vehicle is damaged during my rental?
Answer: Please notify us immediately. Any damage will be assessed according to the rental agreement and applicable terms.
Q #5: Is assistance available throughout Crete?
Answer: Yes, we provide support throughout the main tourist areas of Crete.
Cancel
Q #1: Can I cancel my booking?
Answer: Yes, bookings can be cancelled free of charge up to 48 hours before the rental start time.
Q #2: Will I receive a full refund?
Answer: Full refunds are available for cancellations made within the free cancellation period.
Q #3: What happens if I cancel less than 48 hours before my rental?
Answer: Late cancellations may be subject to a cancellation fee according to our booking policy.
Q #4: Can I change my booking date?
Answer: Yes, subject to availability, we can reschedule your booking.
Q #5: What happens if bad weather affects my rental?
Answer: We will work with you to reschedule your booking or discuss suitable alternatives.
Do you still have questions? Contact us!
